How many tickets do you guys put aside when a show is sold out?

ZERO. "SOLD OUT" means exactly that: When a show sells out here, that means we have no additional tickets whatsoever and will not be releasing any.

Where are you located?

Click HERE for directions.

When I tried to purchase tickets online, it said TICKETS NO LONGER AVAILABLE THROUGH TICKETWEB. Does this mean the show is sold out?

Not necessarily. We make every effort to indicate on our website that a show is sold out, if that is the case. In most scenarios, the event listing will be prefaced with "SOLD OUT" before the name of the performers and the purchase ticket link will be removed.

"No tickets available through Ticketweb" on the day of the show means just that: tickets are no longer available online for pre-order; they are now only available at the door.

Do I have to show ID to get in?

Yes. Unless the event is specifically listed as \"ALL AGES\", you must show a VALID, GOVERNMENT-ISSUED PHOTO ID to enter.

How much are your drinks?

That depends. We offer a full bar in both Mercy and Cannery with an ample selection of beer, wine and spirits. The prices of our beverages generally start at $3 and go up from there.

Where can I buy advance tickets, in person?

Our box office currently only sells tickets once doors have opened for that evening\'s shows; however we have four retail outlet box office locations in Nashville where you can purchase tickets to most of the concerts held at Mercy Lounge, The Cannery Ballroom and The High Watt.

Those locations are Grimey\'s New & Preloved Music (right down the street from us on 8th Ave. S), The Groove Record Shop (in East Nashville on the corner of Main St. & Calvin), Parlour & Juke Salon (next door to The Cannery Ballroom) and Fond Object Records (in Riverside Village in Inglewood, on the corner of Riverside & McGavock).

Can I come pick up my will call tickets anytime on the day of the show?

Tickets are available for pick up after doors open for the show, typically one hour before the listed show time.

How do I get booked at Mercy Lounge?

You can contact our booking agents via email. All pertinent contact info is located on our Contact page. Electronic Press Kits are welcome, but please keep in mind that we receive many, many requests for booking on a daily basis. If your band is appropriate for Mercy Lounge, rest assured that we will get back in touch with you.

How do I get booked for 8 off 8th?

The Mercy Lounge does not book the talent for this night. We have a group of hosts that put together the bills. If you would like to play 8 off 8th, we recommend one simple thing: come to 8th off 8th. Check out some great bands, talk to interesting people, network, have fun, and make some new friends. 8 off 8th is a community-based event, and participation is reserved for those who attend shows and support the local music scene. 

Do you have an open-mic night?

No, we do not currently have an open mic night for musicians. We do, however, often have an open mic stand-up comedy night, called OPEN HOUSE, which is generally held on Monday nights in the Mercy Lounge pool room.

Do you offer seating?

We do offer a limited amount of seating in Mercy Lounge, The Cannery Ballroom and The High Watt, with a variety of tables, booths, and bar seating for your convenience. For most concerts in the Cannery Ballroom, there is no seating of any kind in the main performance area. There is, however, some seating available in an adjacent area.

All seating is strictly on a first-come, first-served basis.

Do you allow smoking?

In compliance with Tennessee State Law, we can not allow smoking inside the building. We do, however, offer a wonderful outdoor smoking patio that we encourage you to try out for all your smoking needs.

My friend purchased tickets to a show, but will not be there to pick them up. Can I pick them up instead?

We do not handle ticket sales directly; they are handled through Ticketweb.com.  The person who purchased the tickets will need to log into their Ticketweb account and click on "Change Pick-Up Name".  They can then enter in the information of the person who will be picking up the tickets. NOTE: ONLY THE PERSON WHO PURCHASED THE TICKETS CAN DO THIS.

I left my credit card at Mercy Lounge last night. When can I pick it up?

We do not hold credit cards at the Mercy Lounge. For those wishing to start a tab, we will swipe your credit card and immediately return it to you. In the event that you somehow misplaced your card, we will do our best to keep it in a safe location for you.

You can contact us at info@mercylounge.com to inquire about our lost and found items.

All credit card tabs left open at the end of the night are subject to a 20% gratuity.

Where is your lost and found located?

See above.

I'm 17 years old and want to attend an 18+ or 21+ show there. Can I come if I'm accompanied by a parent?

Unfortunately, no. Mercy Lounge and Cannery Ballroom age policies are very strict. Because both venues are "bar settings" during events with age restrictions, we can not allow minors to attend, regardless of parental accompaniment. We are unable to negotiate on this point.

What is the parking situation like?

There is no charge to park in the lot directly in front of the Mercy Lounge.  The adjoining lot is owned by Cummins Station and operated by Republic Parking. Republic\'s attendants will direct you to the nearest available spaces in their lots.  Republic Parking generally charges a $5 fee to park in any of the lots owned by Cummins Station.  The earlier you arrive, the more likely you are to be able to park in the least expensive lots. While we do recommend arriving early, our customers are not permitted to park in our lot before 5:30pm, as there other businesses in Cannery Row with whom we share this lot and whose employees and clients use it during daytime hours.

What is your camera policy?

Our camera policy varies from show to show, depending on the wishes of the performing artist and their management. In the event that you bring a camera to a show that does not allow the use of recording devices, you will be given every opportunity to return your camera to your car to store it.

We ask that you do keep in mind that, for the vast majority of concerts here that feature national and/or regional headlining acts, the camera policy the artist(s) ask us to enforce is NO AUDIO, NO VIDEO, NO PRO - with PRO being defined as anything with a detachable lens.

While as many as 95% of the concerts held at our venues have this policy, do keep in mind that there are other shows here where the camera policy may be either stricter or more lax. (Some artists who perform here have a completely open camera policy.) We are generally informed of the photo policy fifteen to thirty minutes prior to doors opening; so feel free to inquire with a member of our door and/or security staff when you arrive about the specific policy for the event you are attending. 

If you are interested in obtaining a photo and/or video pass for a concert here, do not contact us. Those decisions are not made by the venue. Just like the general camera policy, passes and credentials are determined only by the artist(s) and their management.